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BASIC FAQS:
Q. Do I have coverage if my home floods?
A. No, flood damage is not covered under the homeowner’s policy.
Please call us for this important coverage. The National Flood
Program provides a policy we would like to discuss with you.
Q. My home is
older & I am starting to have to do some things to keep my home in
good condition. Are any of those types of items covered?
A. If the problem is an issue of maintenance because of wear, tear,
deterioration or improper workmanship, your homeowner’s policy will
not cover those costs. Coverage is provided when damage occurs by
stated insured events that are sudden and accidental.
Q. If the wind
blows down a tree limb and damages my roof or a tornado occurs when
there is a Hurricane warning does my Hurricane deductible apply?
A. Yes, if it is determined to be of the same weather system by the
National Weather Service, your hurricane deductible will apply. The
hurricane deductible becomes applicable when the National Hurricane
Center issues a watch or warning in the state of Florida (that means
anywhere within the state). The hurricane deductible continues to
apply until 72 hours after that watch or warning has been
terminated. The amount of the hurricane deductible is not a
percentage of the loss. The deductible is a percentage of the
insured amount on the dwelling, at the time the loss occurs. That
means an insured with a home policy for $100,000 with a 2% hurricane
deductible would have to pay the first $2,000 dollars of the loss.
If it is a tenant’s or condo policy the percentage applies to the
amount insured for the contents. This could be big money in the
event of a loss.
Q. My insurance
rates keep going up. Is there anything I can do?
A. Yes, there are many premium credits for which you may be
eligible, such as those offered for smoke alarms, fire
extinguishers, double cylinder deadbolt locks on the exterior doors,
and/or local or monitored alarm systems. There are also credits for
certain types of storm shutters and for higher deductibles. We
suggest discussing these credits with us to determine if any may
apply to you.
Q. When I have
a covered loss how will my deductible portion be handled?
A. Your total payable claim amount will be reduced by your stated
deductible amount. If you have a percentage deductible, the
percentage is applied to the policy limit and your total payable
claim amount will be reduced by that amount. The deductible on your
policy applies each time you have a claim.
Q. Will all my
personal property be covered up to the amount shown on my policy?
A. Your actual loss will be covered up to the amount shown on the
policy. However, your homeowner's policy has limits on certain types
of personal property and limitations may exist if the personal
property is used in certain ways, such as for business. There are
special limits on money, jewelry, furs, firearms, electronics,
computers and other types of personal property. Contact us for more
information on these limitations in the policy.
Q. What do I do
if I have a claim?
A. You must try to prevent any further damage to your home. Then,
contact us as soon as possible. We will need information about the
loss, and will advise you on the steps to take next.
